Is a cracked window an emergency? +
A cracked window is not always an immediate emergency, but it should be dealt with promptly. Cracks weaken the glass and can spread rapidly, especially in cold weather when temperature changes cause the glass to expand and contract. If the crack compromises security or there is a risk of the glass falling out, treat it as urgent and call an emergency glazier.
Will my home insurance cover a broken window? +
Most home insurance policies cover accidental damage to glass under the buildings insurance section, and many include specific glass cover as standard. Break-in damage is covered under your policy's malicious damage or theft section — you will need a police crime reference number. Check your excess before claiming, as for a single standard window the repair cost may be close to or below your excess, making a claim not worthwhile.
What is the difference between boarding up and glass replacement? +
Boarding up is a temporary security measure using plywood or OSB board to cover a broken window or door opening. It is done immediately to protect your property from weather and intruders. Glass replacement is the permanent fix — your glazier will measure up, order the correct glass specification, and fit it once it arrives. Most glaziers offer both services and will deduct the board-up cost from the replacement price.
How do I safely clean up broken glass? +
Wear thick gloves and closed-toe shoes before approaching broken glass. Pick up large shards carefully and wrap them in newspaper before placing in a cardboard box — never put loose glass directly into a bin bag. Use damp kitchen roll to pick up small fragments and splinters from the floor. Vacuum the area thoroughly afterwards, and check for stray pieces in curtains, furniture and soft furnishings.
Can storm damage to windows be repaired? +
Storm-damaged windows can usually be repaired by replacing the broken panes rather than the entire window frame. If the frame itself is damaged or warped, a full window replacement may be needed. Contact your home insurer promptly — storm damage is typically covered under buildings insurance. An emergency glazier can board up immediately and then assess whether repair or replacement is the best option.
Can you replace just the glass in a double glazed window? +
Yes, in most cases the sealed double glazing unit can be replaced without changing the frame — this is called a 'unit swap' and costs significantly less than a full window replacement. The glazier removes the beading, takes out the failed unit, and fits a new sealed unit into the existing frame. This is the standard repair for misted, condensation-filled, or cracked double glazing.